Why Service with Us

At Cycle & Carriage, we take pride in the competence of our aftersales staff, who are well-trained and always kept up-to-date with the latest developments in the automotive industry.

You can entrust your Kia to us as the latest recommended Kia Diagnostic System from the Manufacturer, genuine parts and right specifications of lubricants and consumables are used, so as to keep your vehicle running at its optimal condition.

• Aftersales Services

  From the exterior to the interior, your vehicle will be well taken care of.

  Our list of Aftersales Services:

  • Service and maintenance
  • Replacement of battery
  • Tyre services
  • Repair and replacement of suspension, brakes & steering components
  • Air con, electrical and audio system repair
  • Accident repair and motor vehicle insurance claim
  • Full and partial respray, grooming & polishing and Total Paint & Wheel Protection
  • Restoration/renewal of trims & upholstery
  • Overhaul of engine, transmission & axles

   

• Express Services

  Available at all Kia Authorised Service Centres with guaranteed turnaround time, or receive 30% off your express services bill*!

  60-minute guaranteed Express Services available:
  

  • Lubrication (Service A) using Shell Helix Ultra fully synthetic engine oil with PurePlus Technology (at mileage 1,000 / 10,000 / 30,000 / 50,000 / 70,000 / 90,000 / 110,000 / 130,000 / 150,000 / 170,000 / 190,000 km) only
  • Brake Pads change (front or rear) only
  • Pre-LTA inspection (brake efficiency test, side slip, undercarriage and lighting checks) only
  • Pre-Holiday Inspection only
  • Battery change only
  • Transmission fluid change only
  • Engine coolant change only

     

  Note: 60-min Express Services are not applicable to Carens Diesel, Sorento Diesel and Stinger.

   

  90-minute guaranteed Express Services available:

  • Maintenance (Service B) using Shell Helix Ultra fully synthetic engine oil with PurePlus Technology (at mileage 20,000 / 60,000 / 100,000 / 140,000 / 180,000 km) only

   

  Terms & Conditions

  • Appointment is strictly required. Book your Express Services here
  • Guarantee applies to each Express Service only. Re-appointment is needed for additional jobs
  • Punctuality is required
  • Complimentary exterior car wash with carpet vacuuming are EXCLUDED from all Kia Express Services. Request for your complimentary car wash and carpet vacuum at the point of reception and our staff will advise you on the estimated additional time required

     

• Engine Oil

  Using the correct engine oil keeps your engine running smoothly.

  Primarily, engine oil stops the metal surfaces in your engine from grinding together and wearing by creating a separating oil film between them. It also disperses heat and reduces wear, protecting the engine.
  
  On top of this, good engine oil prevents dirt build-up and deposits by keeping them in suspension. It can also protect against sludge and fights oxidation, minimising corrosion of your engine.

  Insist On Shell Helix Ultra With PurePlus Technology
  New Shell Helix Ultra is formulated with exclusive Shell PurePlus Technology, a leading edge gas-to-liquid process that converts natural gas into crystal clear base oil. The base oil is 99.5% pure and contains no impurities, which helps to deliver ultimate cleansing effect and maximum performance in maintaining fuel economy.
  
  The unique combination of Shell PurePlus Technology with Active Cleansing Technology enables Shell Helix Ultra to deliver even higher levels of cleansing and protection, making it the most advanced motor oil ever.

  Enhanced Viscosity

  • Faster oil flow for quicker engine warm-up
  • Easier starting in cold weather
  • Maintain oil’s performance in extreme temperatures
  • Fuel economy up to 3%**
  • Improved piston cleanliness*
    
    

  Reduced Oil Consumption
  Reduced oil consumption compared to conventional group II and III base oils, due to low volatility oils

  *Compared to conventional Group II and Group III base oils in sequence IIIG oxidation and piston deposit test.
  **Based on the M111 FE test compared with the industry reference oil. Fuel economy varies from 1.7% to 3% depending on the different vehicle types and the applied engine oil (e.g. up to 3% fuel economy with Shell Helix Ultra Professional AF 5W-30).

  
  
• Genuine Parts
  Non-genuine parts may seem more affordable at first glance, but can incur higher costs in the long run. Here are a few factors that go into consideration when choosing between genuine and non-genuine parts.
  
  Quality
  When using genuine parts, you can be assured that they are of higher quality than others in the market as they have passed rigorous quality standard tests, including testing the parts on the actual vehicle itself. Many non-genuine parts will often be of lower quality due to the inferior materials used.
  
  Exact Fit
  Genuine parts will fit your vehicle as they are engineered to exacting standards as your vehicle – using the same blueprints, dies, tools and moulds used in the vehicle’s manufacturing process. Non-genuine parts may not fit properly as they serve a range of car models, which may cause problems to your vehicle later on. At Cycle & Carriage, we use only genuine parts from our Principal Marqués for your vehicles.
  
  Reliable and Durable
  Be absolutely assured of the reliability and durability of Kia Genuine Parts. This is because genuine parts have been tested to ensure durability and performance, even under the most demanding conditions. Non-genuine parts require frequent servicing, repairs and even major engine overhauls. All these will only mean higher costs to you in the long run.
  
  One Part Affects Another
  In many cases, every single individual part has been designed to work with another to produce a single output. If you replace a genuine part with one of lesser quality, it could affect the performance of the vehicle considerably and jeopardise your safety on the road.
  
  Guarantees and Warranties
  All Kia genuine parts replacement and repairs sold by Cycle & Carriage come with 2-year or 40,000 km warranty, whichever comes first. Genuine parts always come with warranty, unlike non-genuine parts.

   

• Parts Replacement Intervals

  For optimal performance of your vehicle, parts replacement is recommended as an important aspect in proper car maintenance.

  
  Air Con Filter

  • Filter away dust, pollutants bacteria and other harmful elements from external air for a cleaner cabin air
  • Ensure cleaner and fresher cabin air by reducing odour, carbon monoxide and nitrogen oxide
  • Clogged air filter will negatively impact the health and comfort for you and your passengers
  • Replace every 20,000 km or once a year to prolong the lifespan of the cooling coil

   

  Oil Filter

  • Maintain the correct oil pressure, flow volume and filter out foreign particles and debris from entering the engine oil
  • Clogged oil filter may lead to oil starvation, resulting in friction between engine parts to cause engine failure
  • Replace with every oil change

   

  Air Filter

  • Prevent dust and other foreign particles in the air from entering the engine
  • Clogged air filter results in poor engine performance and increase fuel consumption
  • Replace every 20,000 km

   

  Spark Plug

  • Ignite a mixture of air and fuel to create engine power
  • Worn out spark plug leaves fuel unburned, hence increasing fuel consumption, unstable running and engine to misfire
  • Replace every 40,000 km. For Platinum spark plug, replace between every 80,000 km to 100,000 km

   

  Fuel Filter

  • Trap and prevent large particles in the fuel from getting into the engine and cause serious engine damage
  • Replace where applicable to prevent choked filter, which can lead to engine stalling

  
  

  Battery

  • A physical reserve of energy used to power the vehicle during ignition and provide energy for the on-board systems
  • Battery has to comply with manufacturer's specifications
  • Check every servicing and replace when necessary

  
  

  Brake Pads and Discs

  • Enable vehicle to slow down or stop when hydraulic brakes are applied
  • Worn brake pads may cause loss of braking power and is dangerous to you and your passengers
  • Visual check is usually sufficient or both brake pads and brake discs
  • To check on the rear drum brakes, removal of wheels is essential

  
  

  Transmission Filter

  • Transmission will wear and create metal particles and band material. The filter holds these and prevents them from being recirculated throughout the transmission
  • Replace when applicable

  
  

  V-Belt/Serpentine Belt

  • To drive the water pump, power steering pump, air conditioning compressor, and alternator
  • Recommended to change when:
  • There are more than four cracks in the belt per inch
  • Any single crack is more than half the depth of the belt
  • Between 40,000 km – 60,000 km since last replaced

   

• Dedicated Service & Specialist Care
  Professionally-Trained Technicians

  Cycle & Carriage ensures that our technicians go through proper and continuous training, combined with certifications following our principal guidelines. Our technicians recommend only the best solutions for your vehicle.

  Recommended Diagnostic Tools

  Kia Diagnostic System performs a full-service comprehensive check according to the manufacturer’s recommendations. Proper documentations and software updates are also provided for each vehicle. At Cycle & Carriage, we offer the most up-to-date diagnostic tools or systems for your peace of mind.

  
  
• Night Drop-off

  Our night drop-off service allows you to send your cars in for servicing and maintenance after normal service hours, even at midnight! All you have to do is drive to any of our Authorised Service Centres, fill up a simple form and hand it to the security post with the car key. No hassle at all.

  
  
• Drive-In Tyre Shop

  Cycle & Carriage offers 5-year tyre warranty* from date of tyre purchase.

  Service is hassle-free as no appointment is needed. Enjoy free nitrogen gas conversion, lifetime nitrogen refill and tyre patching with purchase of 4 tyres, as well as a wide range of tyres to suit any kind of budget and needs.

  Services available:

  • Replacement of new tyres
  • Nitrogen gas conversion/refill
  • Tyre patching
  • Tyre rotation
  • Tyre safety check & service
  • Tyre valve replacement
  • Wheel balancing

   

  Operating Hours:
  Mon - Fri: 8.30am - 5.30pm
  Sat: 8.30am - 12.30pm
  Sun & PH: Closed

  Click here to view the terms and conditions.

  
  
• Service Centre Amenities

  Our Service Centres are designed to provide you with a cosy and relaxing experience.

  
  

  Enjoy complimentary Wi-Fi, snacks & refreshments, and TV at our air conditioned lounge during your wait.

   

  
  
• Body & Paint Centre

  Let our highly experienced technicians take the wheel at the Body & Paint Centre at Pandan Gardens. Equipped with extensive training, they are able to maintain stringent quality standards set by manufacturers so that your vehicle can be restored to it immaculate pre-accident condition.

  To ensure the best results, we use the latest technology and replicate factory-build method with fixtures to repair structural damage on unibody vehicles. Dimensions of vehicles are all geometrically input together with the NAJA measuring system based on manufacturer's blueprints.

  We specialise in the following jobs:

  • Panel beating/welding

  • Body alignment using the latest technology

  • Repair/re-spray body paintwork using environmentally friendly paint booth

   

  In addition to the above, we also offer other services to maintain your car inside and out and make it look brand new again:

  • Car Grooming including Express (wash & wax), Standard (machine polish) and Luxury (machine polish and leather treatment)

  • Total Paint & Wheel Protection

  • Total Car Exterior Respray

  • Spot Re-spray

  • Rim Repair & Re-spray

  • Paintless Dent Removal